Frequently asked questions

Q: What time do you deliver the meals?

Home Delivery: We make all of our deliveries between 4 pm and 9 pm on Sundays and Wednesdays. When placing your order, the current delivery date will be stated at the top of the menu page, as well as on your confirmation email you will receive. Your meals will be delivered in an insulated box with ice packs so they will stay nice and cold for hours if you can’t retrieve them right away. We will send you a notification via text message and/or email to let you know that your meals have been delivered.

Pickup Location: Your meals will be ready for pickup on Sundays and Wednesdays during the operating hours of that location. For more information visit this link.
Pickup Location Hours

Q: Can you accommodate allergies, intolerances and aversions?

A: We plan our menus to allow accommodations for the following allergens/intolerances: tree nuts, peanuts, eggs, dairy, gluten, and shellfish. All of our meals come naturally gluten free, dairy free and refined sugar-free. Provide us with your restrictions and we will do our best to accommodate your request. By making substitutions of meal components or duplicating allergy-free meals from your order we will ensure you get a safe and delicious meal.

Q: How do I heat my meals?

A:  All of our plant fiber (beige) containers can safely be heated in the microwave – one of the best methods to maintain as many nutrients as possible. Yes, really! Heating times will always vary depending on the meal and the power of your microwave, but we recommend starting with 2 minutes and then 30-second increments from there until the desired temperature is reached.

For optimal flavor, the oven is the best heating method. Remove the lid from the container and place in a preheated 350-degree oven for 10 – 15 minutes.

Q: What is your food philosophy?

A:  Quite simply we believe wholeheartedly in local, fresh, seasonal, sustainably produced, healthy foods. We always look to source the best seasonal ingredients we can find. Through our diverse backgrounds in the food industry, we’ve built strong relationships with amazing local farmers that are passionate about supplying us with fantastic ingredients fresh from the farm.

Once we’ve selected the week’s freshest fare, our team of talented chefs and nutritional gurus make sure each meal is constructed for a properly balanced diet. You’ll never find any empty carbohydrates, refined sugars, unhealthy saturated or trans fats – and especially ingredients you can’t pronounce – in our delicious dishes. We don’t consider our meals diet foods, either. But we do know that when you begin to consume them consistently, you’ll feel satiated, full of energy and simply amazing.

Q: How often does the menu change?

A: Twice a week! Once on Sunday at 3 pm and again on Wednesday at 3 pm, you will see a new menu posted. We currently rotate about 50 varieties of meals on and off the menu each week to keep things fresh and exciting. If you haven’t seen one of your favorites in a while, let us know and we will do our best to get it back on the menu ASAP. We love to shake things up – so always expect a rotating variety of meals that reflect seasonal ingredients mixed with recipes and techniques from all over the world.

Q: Do you have a referral program?

A: Yes we do! In your account dashboard, you will see your referral link. You can share this link by simply copying and pasting it. When someone purchases from your link you will receive a coupon code for $20, in which you can use as you wish. To redeem your coupon, copy and paste the code into the coupon field on the cart or checkout page. You will find a list of your referral coupons earned in your account dashboard. We believe in our company and we know you, your friends and family will love it too.